Last updated: 29 September 2026
Cancelling an order
You can cancel an order any time before it is shipped. Message us on WhatsApp at +91 90000 00000 or email support@pranshuglam.com with your order number. Once an order has been handed to the courier, it cannot be cancelled — you can refuse the delivery or request a return after delivery instead.
We may cancel an order if a product is out of stock, the delivery address is not serviceable, payment fails, or we notice signs of fraud. If this happens, you will be informed and any amount paid will be refunded in full.
Unpaid online orders
If an online payment is not completed, the order is automatically cancelled after a short while. If money was deducted but the order was not confirmed, it is usually auto-reversed by your bank within 5–7 working days; if not, contact us with the transaction reference.
Refund amount
- Cancelled before dispatch: full refund of the amount paid.
- Approved returns: refund of the product value. Shipping and COD charges are non-refundable, except for damaged, defective or wrong items.
- Partial returns from an order that used a coupon or offer are refunded at the discounted price actually paid for that item.
Refund method and timeline
- Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method. Banks usually credit it within 5–7 working days after we process it.
- Cash on Delivery orders: refunded by bank transfer / UPI to details you share with us, or as store credit if you prefer.
Refunds are processed within 2–3 working days after the returned item passes our quality check. You will receive an email and WhatsApp confirmation when it is done.
Contact
For any refund question, write to support@pranshuglam.com with your order number.