Last updated: 29 September 2026
Our return window
You can request a return or exchange within 7 days of delivery. Requests are raised online from the Track Order page — enter your order number and mobile number, choose the items and tell us why.
What can be returned
- Items must be unused, unwashed and in their original condition with tags, pouch and packaging.
- Clothing must not be altered, worn or washed.
- Jewellery must be in its original box or pouch with all parts (backs, hooks, extensions).
What cannot be returned
- Earrings, nose pins and other pierced jewellery, for hygiene reasons — unless they arrive damaged or incorrect.
- Products marked “Non-returnable” on the product page.
- Items bought during clearance sales, gift cards and free gifts.
- Products damaged due to misuse, contact with water, perfume or chemicals.
Damaged, defective or wrong items
If something arrives damaged or is not what you ordered, raise a request within 48 hours of delivery with clear photos. We will replace it or refund you in full, including shipping charges.
How it works
- Raise a request with photos from the Track Order page.
- Our team reviews it within 24–48 hours and arranges a reverse pickup where available. If pickup is not available at your pincode, we will share the address to self-ship and reimburse reasonable courier costs for damaged/wrong items.
- Once the item reaches us and passes a quality check, we process your refund or dispatch the exchange.
Exchanges
Exchanges are available for a different size or colour of the same product, subject to stock. If the item you want is out of stock, we will offer a refund instead.
Refunds
Refund timelines and methods are explained in our Refund & Cancellation Policy.